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2. Put The Interviewee At Ease

TEN COMMANDMENTS FOR GOOD LISTENING

1. STOP TALKING
You cannot listen if you are talking.
Shakespeare: "Give every person thine ear, but few thy voice"

2. PUT THE TALKER AT EASE
Help the person feel that he/she is free to talk This is often called a "permissive environment"

How can we determine that the interviewee is at ease? Can we count the ways?


18 Dec 2002 :: 14 Nov 2008
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