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AfriGeneas Genealogy Technology Forum

Chat Services are Up and Running

Note from Chris Duerr
===================
All systems are now online; though we ran into unexpected issues which had to be addressed causing slightly longer downtime than was expected.

Our network center extended the maintenance period until 12:30pm ET at which time most of our servers came back online.

Unfortunately, some systems (namely our database slave server and our mail/support server) did not come online smoothly. During this time our support center access, forum access, and electronic mail were unavailable. Our network is configured to automatically select an alternate database should one fail so most clients had access by 12:30pm ET.

Between 12:30pm and 3:00pm we were forced to do a major re-import of our database (no records were lost) from our master database. During this time access to your accounts was down intermittently while we had to lock down our master database to re-import data into the slave. No account information was lost as we did not have to revert to a backup database copy.

By 5pm ET, our mail server was back online. The reason for this delay was that we had to send a technician out this Sunday to directly address the issue.

As many chat rooms were affected between 8am and 3pm today, we will be compensating all premium accounts a 7 day extension for this inconvenience.

Thank you for your patience and understanding while we worked hard to resolve this network incident. Questions may be addressed to support@addoninteractive.com
__________________
Chris Duerr
support@addoninteractive.com
AddonInteractive - Java Chat Software


18 Dec 2002 :: 14 Nov 2008
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