That's unfortunate that you had such a negative experience. I've never gone in person to one of the facilities that houses the death certificates. I've only ever located a computer link or mailed in my request. The states I've dealt with were Indiana and Kentucky--no drama.

Generally, there is an associated fee of $6-7. My records have come in the mail four to six weeks later. Invariably, something that beneficial is worth waiting for unless you have time restraints, like for a family reunion.

You have my best wishes on your future records forays.